Terms of Use

These terms apply to your use of the La Butler website and its information about private Sri Lanka journeys and gem-related experiences. If you have questions about these terms, contact hello@labutler.com.

Any booking or purchase is subject to the specific proposal, confirmation, and conditions provided for that arrangement. These website terms do not replace those documents or any rights you have under applicable law.

Our itineraries, photographs, descriptions, and suggested experiences are intended to introduce possible journeys. Routes, accommodation, appointments, activities, and access may vary with availability, weather, local conditions, and the requirements of individual providers.

We aim to keep the website accurate, but information may change. Confirm important details, current availability, inclusions, and pricing with our team before making travel commitments.

Submitting an enquiry or preparing an email through the website is a request for information. It does not reserve a place, confirm an itinerary, or create a completed booking. You must send the prepared email from your email application for us to receive it.

Before you book, ask for written confirmation of the itinerary, price and currency, payment schedule, inclusions, exclusions, and the cancellation or amendment conditions that apply. The website does not set a single cancellation or refund policy for all arrangements.

Please provide accurate information when enquiring and tell our team about requirements that may affect the arrangements you request. Travel requirements depend on your circumstances and destination.

• Check passport validity, visas, entry requirements, and any relevant travel advice before departure.
• Arrange appropriate travel insurance and review the cover for your planned activities.
• Discuss accessibility, dietary needs, and other practical requirements before confirming a journey.
• Follow local laws, site rules, safety instructions, and the guidance of hosts and activity providers.

Gem-related experiences introduce visitors to trade settings, workshops, and sourcing opportunities. Website content is general information and should not be treated as a valuation, investment recommendation, or guarantee about a particular stone or seller.

Before purchasing, independently confirm the stone’s description, treatment disclosures, certification, price, seller’s terms, and any applicable customs, export, or import requirements. Any purchase must be assessed using its own documentation and agreed conditions.

You may browse the website and use its information for personal travel planning. Please do not interfere with its operation, attempt unauthorised access, introduce harmful software, or use contact features to send unlawful or abusive material.

Website text, design, branding, and imagery belong to La Butler or their respective owners. Reproduction, republication, or commercial use requires the relevant owner’s permission, except where applicable law allows otherwise.

The website may link to independent websites or describe services delivered by hotels, transport operators, guides, or other partners. External websites have their own terms and policies, and the relevant provider’s conditions may apply to an activity or service.

Ask our team to clarify the provider and applicable conditions for any arrangement before confirming it. A link does not guarantee that an external website’s information will remain accurate or available.

We may update website content or temporarily interrupt access for maintenance or other operational reasons. We cannot guarantee continuous access or that every page will always be free from errors.

Nothing in these terms excludes or limits rights or responsibilities that cannot lawfully be excluded or limited. Questions about a particular booking or dispute should be raised with our team using the terms and contact details in your booking documents.

These terms may change as the website develops. The date above shows when this version was updated. For questions, email hello@labutler.com.